{"id":11276,"date":"2025-01-31T20:45:57","date_gmt":"2025-01-31T19:45:57","guid":{"rendered":"https:\/\/giardinohotels.ch\/mountain\/faq\/"},"modified":"2026-03-31T20:09:57","modified_gmt":"2026-03-31T18:09:57","slug":"faq","status":"publish","type":"page","link":"https:\/\/giardinohotels.ch\/en\/mountain\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\t\t
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\"GM_Building<\/figure><\/div>
\"GM_Various<\/figure><\/div>
\"\u00a9Carolin
\u00a9Carolin Unrath<\/figcaption><\/figure><\/div>
\"GM_Building<\/figure><\/div>
\"2501<\/figure><\/div>
\"GM_Bar-Lounge_RGB_High_GBA_02-SH-Filter\"<\/figure><\/div>
\"GM_Alpin<\/figure><\/div>
\"EC_GM_Restaurant_RGB_High_GMA_01-SH-Filter\"<\/figure><\/div>
\"Restaurants_HS_GM_Restaurant_RGB_High_GBA_02-SH-Filter\"<\/figure><\/div>\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Good to know<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Before your stay<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Tourist taxes<\/h5>

The visitor’s tax of CHF 4.40 in winter and CHF 4.25 in summer, per person and day, is charged separately. <\/p>

Check-in \/ check-out<\/h5>

Arrival from 3 pm
Departure until 11 am<\/p>

Additional sleeping options<\/h5>

Extra bed in the room from 13 years is charged from CHF 170 per night and person (CHF 270 in the premium period). Extra beds are available from the double room category upwards and on request.<\/p>

Breakfast<\/h5>

A buffet breakfast is served from 7:30 am to 11:00 am in the Hide & Seek Restaurant.<\/p>

Dogs<\/h5>

Dogs are allowed in the Hotel Giardino Mountain. CHF 40 per night is charged per dog, excluding food. Dogs are not allowed in the Restaurant Ecco St. Moritz, Restaurant Hide & Seek and the spa area. However, dogs are welcome in our Restaurant St\u00fcva. <\/p>

Family offers<\/span><\/p>

Children up to 12 years<\/strong>
Children up to 12 years stay free of charge in their parents’ room, breakfast included. Dinner for children is offered \u00e0 la carte. <\/p>

Children aged 13 and over<\/strong>
For children aged 13 and over, the price for an extra bed is from CHF 170 per person per night (CHF 270 in the Premium period), including breakfast. Extra beds are available from the double room category upwards and on request.<\/p>

Mountain Kids Club<\/h5>

The kids create the right atmosphere in the Giardino world. The Mountain Kids Club is the highlight for the little ones. The youngsters even dine in their own restaurant all to themselves. For children from 3 to 11 years. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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<\/figcaption>\n\t\t\t\t\t\t\t\t\t\t<\/figure>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Carolin Unrath<\/figcaption>\n\t\t\t\t\t\t\t\t\t\t<\/figure>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Cancellation periods<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Giardino guarantee<\/h5>

You can cancel your reservation free of charge up to seven days before arrival. For later cancellations, the booked room price will be charged for up to three nights. The same rule applies to late arrivals or early departures for the nights not used. A different cancellation deadline applies over Christmas and New Year; please see the booking confirmation for more details. <\/p>

Risk-free booking<\/h5>

Thanks to our partner Allianz, you can use a travel cancellation insurance service. It should be noted that this insurance will only be valid if taken out at the latest before the start of the journey. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Arrival and departure<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Distances (car\/train) in minutes<\/h5>

– St. Moritz town (6\/17)
– St. Moritz railway station (5\/17)
– Zurich main station (150\/180)
– Zurich airport (160\/220)
– Milan airport (180\/-)<\/p>

Arrival by car<\/h5>

Address for navigation system: Via Maistra 3, 7512 Champf\u00e8r<\/p>

Parking<\/h5>

If you arrive by car, the use of the underground parking garage is obligatory and will be charged at CHF 30. The same price applies for outdoor parking spaces. <\/p>

Parking<\/h5>

If you are arriving by car, the use of the underground\/outdoor parking space is mandatory and will be charged at CHF 30.<\/p>

Electric car charging stations<\/h5>

The universal charging station for electric or hybrid cars can be used by overnight guests free of charge. The electric charging station is compatible with the most popular car brands. The station is not a fast charging station. <\/p>

Train<\/h5>

Free shuttle service to and from St. Moritz train station. Duration: approx. 10 minutes <\/p>

Travel baggage-free<\/h5>

With SBB’s “Luggage-free travel” offer, your luggage is transported in comfort from your home to your vacation destination. Your suitcases will arrive at Giardino Mountain the day after next. The offer can be booked regardless of your mode of travel (train or car). Enjoy a stress-free car journey and more space, for example, or a carefree train journey without lugging suitcases, with a view of the unique panoramic backdrop of the World Heritage route over the Albula Pass to St. Moritz. The vacation starts as soon as you arrive.<\/p>

More about the offer and booking<\/a><\/p>

Transfer from the airport
Zurich-Kloten or Milano-Malpensa<\/h5>

Mercedes Viano \/ S-Class for 1-6 persons CHF 850 per way
Mercedes Sprinter for 7-16 persons CHF 1550 per way
Samedan Airport (for helicopters and private aircraft) – pick-up free of charge (journey approx. 20-30 min.)<\/p>

Restaurants<\/h5>

Half board<\/strong>
CHF 90 per person per day will be charged for either the Hide & Seek restaurant or the St\u00fcva. Half board can only be booked for the entire duration of your stay.
Do you prefer 2 Michelin stars and 18 Gault Millau points? Go directly to Ecco. <\/p>

Winter activities<\/h5>

Giardino Mountain ski pass<\/strong>
Fantastic skiing and snowboarding on 350km of pistes with this unique offer: CHF 47 per person and day up from one night for the whole stay. Free for children aged 5 and under. For children between 6 and 12 years, we refer to the new price model of the Engadine mountain railways: www.snow-deal.ch<\/a>. The Giardino Mountain Ski Pass is available at reception. Offer not valid in conjunction with special deals and group prices. This offer is not combinable with any other special deals, vouchers and promotional offers.
Ivo’s Sportshop<\/strong>
Right opposite the hotel, IVO\u2019S SPORTSHOP offers an array of clothing, accessories and sports equipment. It also rents out sports equipment (skis, snowboards, etc) and offers a full ski service. As a guest of Giardino Mountain you receive Special conditions. <\/p>

Transfer to the Chasellas and Corvatsch ski area<\/h5>

A free shuttle runs on request to the Chasellas ski lift (Suvretta area) or to the Corvatsch mountain railroad.
– Chasellas (Suvretta area): approx. 8 minutes
– Corvatsch: approx. 15 minutes<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Carolin Unrath<\/figcaption>\n\t\t\t\t\t\t\t\t\t\t<\/figure>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Giardino Mountain
Via Maistra 3<\/a>
7512 Champf\u00e8r-St. Moritz
Phone +41 81 836 63 00<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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