Switzerland has adopted sensible protective measures to contain the corona pandemic (Covid-19). These measures serve to protect both guests and employees. Here you will find a current list of the implementation at the Giardino Lago for hotel and restaurant. We update this list on an ongoing basis.
At the hotelThe Giardino Lago has its own operating concept for the prevention of Covid-19 infections. This ensures that the guidelines of Hotelleriesuisse, the Federal Office of Public Health (FOPH) and SECO are implemented. Implementation is constantly monitored by a separate Corona officer. We also maintain constant contact with our medical officer and the cantonal health authorities.
- All contact points and storage areas as well as door handles, light switches etc. are regularly disinfected
- All employees are tested on a regular basis.
- Disinfectant dispensers for guest use are located in all public areas
- Where necessary, floor markings are provided to ensure the recommended minimum distance is maintained
- Where necessary, we have transparent partitions to protect both guests and employees
- Our employees are trained in protective behaviour, in the use of protective material and in special cleaning
- Our employees also observe the rules of distance between themselves whenever possible and regularly disinfect their hands
- The public areas are regularly ventilated
- Our cleaning agent contains disinfectant solution
General Cancellation Policies
- Bookings can be cancelled free of charge up to 7 days prior to arrival. In the event of later cancellations, up to three nights of the booked stay will be charged. Please note the separate conditions of the early booking discounts.
FAQ for cancellations due to Corona (Covid-19)
A cancellation free of charge is possible in case of:
- Cantonal travel ban or a border closure upon entry into Switzerland
- Quarantine obligation after the time of the booking confirmation for guests from other cantons/foreign countries on entry into the canton of Ticino or Switzerland
- The cancellation is possible in these cases latest 15 days prior to arrival. If the above measures are published after this period, we grant a period of 2 days from the date of notification, in this case we will also contact you proactively.
In these cases the general cancellation policies of the hotel do apply (see above):
- Confirmed corona infection by the guest / one of the travel participants (we recommend that you book a travel insurance covering these events)
- Ordered quarantine by the cantonal doctor/tracing centre/local authorities (we recommend that you book a travel insurance covering these events)
- Quarantine obligation upon return from the canton of Ticino or upon return from Switzerland, which already existed at the time of booking or will be implemented afterwards.
- Missing Covid certificate on arrival (New official regulation from 13 September 2021)
In case of a lockdown in the canton of Ticino or Switzerland
If the Federal Government or the Canton decides on a lockdown and the hotel cannot operate, it may withdraw from the contract free of charge. Any advance payments will be refunded. The Hotel has no further obligations.