Switzerland has adopted sensible protective measures to contain the corona pandemic (Covid-19). These measures serve to protect both guests and employees. Here you will find a current list of the implementation at the Giardino Mountain for hotel, restaurant and spa as well as an overview of the measures taken by the mountain railways. We update this list on an ongoing basis.
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Safety measures
At the hotel
The Giardino Mountain has its own operating concept for the prevention of Covid-19 infections. This ensures that the guidelines of Hotelleriesuisse, the Federal Office of Public Health (FOPH), SECO and Coiffeursuisse are implemented. Implementation is constantly monitored by a separate Corona officer. We also maintain constant contact with our medical officer and the cantonal health authorities.- All contact points and storage areas as well as door handles, light switches etc. are regularly disinfected
- All employees are tested twice a week in the official test centre from the canton (www.mobiles-testcenter.ch)
- Disinfectant dispensers for guest use are located in all public areas
- Where necessary, floor markings are provided to ensure the recommended minimum distance is maintained
- Where necessary, we have transparent partitions to protect both guests and employees
- Our employees are trained in protective behaviour, in the use of protective material and in special cleaning
- Our employees also observe the rules of distance between themselves whenever possible and regularly disinfect their hands
- The public areas are regularly ventilated
- Our cleaning agent contains disinfectant solution
Mandatory wearing of masks
- Our employees wear masks in all areas of the hotel.
- All hotel guests are required to wear masks in the public areas of the hotel. The mask requirement is only waived for consumption in the restaurants while seated.
Covid certificate and entry into Switzerland
Entry into Switzerland and residence regulations
New regulation valid from 20 December 2021:2G Covid certificate requirement (recovered or vaccinated) for indoor public areas (for guests 16 years and older). At Giardino Mountain, this certificate requirement applies to all hotel, restaurant and spa guests and is checked at check-in, as well as for restaurant and spa visits. A Covid certificate is also required for restaurant and bar visits in the hotel’s terrace and lounge area.
Entry for persons from third countries
Persons from third countries can apply for the issuance of a Covid certificate that is valid throughout Switzerland, provided they have been vaccinated with an EU-approved vaccine (EMA list: Moderna, Pfizer, Janssen/Johnson&Johnson, AstraZeneca). This affects all guests who have a Covid certificate that is not compatible with the EU system. Persons who have been vaccinated in a member state of the EU should already have an EU certificate that is also valid in Switzerland. Persons from third countries who have not been vaccinated with a vaccine approved in the EU must continue to be tested in order to obtain a Swiss Covid certificate.
Application
On this website you can fill in the relevant application form and upload the relevant documents. The following information is required:
- a valid identity card
- proof of complete vaccination abroad or a positive molecular biological test result (e.g. PCR test) from a foreign laboratory
- proof that you are travelling to Switzerland (e.g. flight ticket or hotel reservation)
Duration and costs
The processing of the application takes about 5 days and costs CHF 30 per person.
Further information and details can be found on the official FOPH site:
Safety measures
In the restaurants
- 2G-Covid certificate requirement (vaccinated, recovered) applies to indoor dining and as well for outdoor terraces in all restaurants (needed up from December 20th, 2021)
- All hotel guests are required to wear masks in the public areas of the hotel. The mask requirement is only waived for consumption in the restaurants while seated.
- All meals can be served in the room, if desired
Safety measures
At the spa and hair salon
- 2G-Covid certificate (vaccinated, recovered) requirement applies for visits for treatments and use of the dipiù Spa and hair salon (needed up from December 20th, 2021)
- In the hair salon all furniture, scissors and other tools are disinfected after each guest
- In the spa, the treatment rooms are ventilated and all instruments, materials and the room itself are disinfected with antiviral cleaners after each treatment
- Masks are obligatory in the lounges and paths, but not in the sauna, pool or mooring
- The maximum number of persons in the respective areas (e.g. sauna and fitness) is reduced and declared on site
Safety measures
For the Mountain Railways
The Upper Engadine mountain railways are implementing the measures of the protection concept of the Swiss Cableway Industry Association. In general, all mountain railways in Switzerland are subject to the safety authority of the Federal Office of Transport (BAV) and are therefore on an equal footing with public transport.Measurements in general
- Persons aged 12 and over must wear a mask in the entire ski area – with the exception of the pistes
Refund on ski passes
- In the event of an official order to suspend all transport services due to a pandemic (lockdown), the selling price of tickets and subscriptions will be refunded in the form of a voucher.
- In the case Switzerland or the region of Engadine is put on quarantine/risk list or if you cannot travel to the Upper Engadin due to health reasons, any refund is excluded. A travel cancellation insurance therefore is strongly recommended.
Further FAQ and the more detailed and up-to-date measures can be found here at any time:
FAQ
Cancellation Policies
General Cancellation Policies
- Bookings can be cancelled free of charge up to 7 days prior to arrival. In the event of later cancellations, up to three nights of the booked stay will be charged. Please note the separate conditions of the early booking discounts.
FAQ for cancellations due to Corona (Covid-19)
A cancellation free of charge is possible in case of:
- Cantonal travel ban or a border closure upon entry into Switzerland
- Quarantine obligation after the time of the booking confirmation for guests from other cantons/foreign countries on entry into the canton of Grison or Switzerland
- The cancellation is possible in these cases latest 15 days prior to arrival. If the above measures are published after this period, we grant a period of 2 days from the date of notification, in this case we will also contact you proactively.
In these cases the general cancellation policies of the hotel do apply (see above):
- Confirmed corona infection by the guest / one of the travel participants (we recommend that you book a travel insurance covering these events)
- Ordered quarantine by the cantonal doctor/tracing centre/local authorities (we recommend that you book a travel insurance covering these events)
- Quarantine obligation upon return from the canton of Grison or upon return from Switzerland, which already existed at the time of booking or will be implemented afterwards.
- Missing Covid certificate on arrival (new official regulation from 13 September 2021)
In case of a lockdown in the canton of Grison or Switzerland
If the Federal Government or the Canton decides on a lockdown and the hotel cannot operate, it may withdraw from the contract free of charge. Any advance payments will be refunded. The Hotel has no further obligations.
St. Moritz