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Giardino Seerose

Switzerland has adopted sensible protective measures to contain the corona pandemic (Covid-19). These measures serve to protect both guests and employees. Here you will find a current list of the implementation at the Giardino Ascona for hotel, restaurant and spa. We update this list on an ongoing basis.

Clean & Safe

Ausstattung

Safety measures

At the hotel

The Giardino Ascona has its own operating concept for the prevention of Covid-19 infections. This ensures that the guidelines of Hotelleriesuisse, the Federal Office of Public Health (FOPH), SECO and Coiffeursuisse are implemented. Implementation is constantly monitored by a separate Corona officer. We also maintain constant contact with our medical officer and the cantonal health authorities.

  • All contact points and storage areas as well as door handles, light switches etc. are regularly disinfected
  • All employees are tested on a regular basis in the official test centres of the canton of Ticino.
  • Disinfectant dispensers for guest use are located in all public areas
  • Where necessary, floor markings are provided to ensure the recommended minimum distance is maintained
  • Where necessary, we have transparent partitions to protect both guests and employees
  • Our employees are trained in protective behaviour, in the use of protective material and in special cleaning
  • Our employees also observe the rules of distance between themselves whenever possible and regularly disinfect their hands
  • The public areas are regularly ventilated
  • Our cleaning agent contains disinfectant solution
Mandatory wearing of masks
  • Our employees wear masks in all areas of the hotel.
  • Since 19 October, hotel guests are also required to wear masks in all public areas. An exception to this rule is in the hotel rooms.

Ausstattung
Hide & Seek Ascona

Safety measures

In the restaurant

  • In the restaurants the minimum distance of 1.5 meters between the tables is guaranteed
  • Two seating sessions are offered per evening in each restaurant from 6.30 p.m. to 8.15 p.m. and from 8.30 p.m.. The restaurant Ecco is excluded
  • A maximum of 4 guests can be seated at one table, families excluded
  • All meals can be served in the room, if desired

dipiù Spa Ascona

Safety measures

At the spa and hair salon

  • In the hair salon all furniture, scissors and other tools are disinfected after each guest
  • In the spa, the treatment rooms are ventilated and all instruments, materials and the room itself are disinfected with antiviral cleaners after each treatment
  • Masks are obligatory in the lounges and paths, but not in the sauna, pool or mooring
  • The maximum number of persons in the respective areas (e.g. sauna and fitness) is reduced and declared on site

dipiù Spa Ascona
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FAQ

Cancellation Policies

General Cancellation Policies
  • Bookings can be cancelled free of charge up to 7 days prior to arrival. In the event of later cancellations, up to three nights of the booked stay will be charged.
FAQ for cancellations due to Corona (Covid-19)
A cancellation free of charge is possible in case of:
  • Cantonal travel ban or a border closure upon entry into Switzerland
  • Quarantine obligation after the time of the booking confirmation for guests from other cantons/foreign countries on entry into the canton of Ticino or Switzerland
  • The cancellation is possible in these cases latest 15 days prior to arrival. If the above measures are published after this period, we grant a period of 2 days from the date of notification, in this case we will also contact you proactively.
In these cases the general cancellation policies of the hotel do apply (see above):
  • Confirmed corona infection by the guest / one of the travel participants (we recommend that you book a travel insurance covering these events)
  • Ordered quarantine by the cantonal doctor/tracing centre/local authorities (we recommend that you book a travel insurance covering these events)
  • Quarantine obligation upon return from the canton of Ticino or upon return from Switzerland, which already existed at the time of booking or will be implemented afterwards.
In case of a lockdown in the canton of Ticino or Switzerland

If the Federal Government or the Canton decides on a lockdown and the hotel cannot operate, it may withdraw from the contract free of charge. Any advance payments will be refunded. The Hotel has no further obligations.