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Giardino Seerose

Switzerland has adopted sensible protective measures to contain the corona pandemic (Covid-19). These measures serve to protect both guests and employees. Here you will find a current list of the implementation at the Giardino Ascona for hotel, restaurant and spa. We update this list on an ongoing basis.

Clean & Safe

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Safety measures

At the hotel

The Giardino Ascona has its own operating concept for the prevention of Covid-19 infections. This ensures that the guidelines of Hotelleriesuisse, the Federal Office of Public Health (FOPH), SECO and Coiffeursuisse are implemented. Implementation is constantly monitored by a separate Corona officer. We also maintain constant contact with our medical officer and the cantonal health authorities.

  • All contact points and storage areas as well as door handles, light switches etc. are regularly disinfected
  • All employees are tested on a regular basis 
  • Disinfectant dispensers for guest use are located in all public areas
  • Where necessary, floor markings are provided to ensure the recommended minimum distance is maintained
  • Where necessary, we have transparent partitions to protect both guests and employees
  • Our employees are trained in protective behaviour, in the use of protective material and in special cleaning
  • Our employees also observe the rules of distance between themselves whenever possible and regularly disinfect their hands
  • The public areas are regularly ventilated
  • Our cleaning agent contains disinfectant solution
Mandatory wearing of masks
  • Our employees wear masks in all areas of the hotel.
  • All hotel guests are required to wear masks in the public areas of the hotel. The mask requirement is only waived for consumption in the restaurants while seated.

Viele hochwertige Rückzugsmöglichkeiten
Traveler shows health passport of vaccination certification on phone at airport, to certicy that have been vaccinated of coronavirus covid-19

Covid certificate and entry into Switzerland

Entry into Switzerland and residence regulations

Test obligation when entering into Switzerland
Hotel guests must present a negative PCR test result upon entry into Switzerland. This test obligation also applies to vaccinated and recovered persons. In addition, a second test, PCR or rapid antigen test, must be taken between the fourth and seventh day after entry into Switzerland. The test costs have to be covered by the persons entering the country themselves. Persons entering the country from border regions (e.g. Baden-Württemberg in Germany) are excluded from the testing obligation.

Covid certificate obligation
Since 13 September 2021, a Covid certificate obligation (vaccinated, recovered or tested) will apply for public indoor areas (for guests from 16 years old). At the Giardino Ascona, this certificate obligation applies to all hotel, restaurant and spa guests and will be checked at check-in, as well as during restaurant and spa visits. A Covid certificate is also required for restaurant and bar visits for the hotel’s outdoor terrace and lounge area.

Entry for persons from third countries
Persons from third countries can apply for the issuance of a Covid certificate that is valid throughout Switzerland, provided they have been vaccinated with an EU-approved vaccine (EMA list: Moderna, Pfizer, Janssen/Johnson&Johnson, AstraZeneca). This affects all guests who have a Covid certificate that is not compatible with the EU system. Persons who have been vaccinated in a member state of the EU should already have an EU certificate that is also valid in Switzerland. Persons from third countries who have not been vaccinated with a vaccine approved in the EU must continue to be tested in order to obtain a Swiss Covid certificate.

Application
On this website you can fill in the relevant application form and upload the relevant documents. The following information is required:

  • a valid identity card
  • proof of complete vaccination abroad or a positive molecular biological test result (e.g. PCR test) from a foreign laboratory
  • proof that you are travelling to Switzerland (e.g. flight ticket or hotel reservation)

Duration and costs
The processing of the application takes about 5 days and costs CHF 30 per person.

Request Swiss Covid Certificate now

Further information and details can be found on the official FOPH site:

FOHP: Entering Switzerland

Modern cuisine at Giardino Ascona

Safety measures

In the restaurant

  • Covid certificate requirement (vaccinated, recovered, tested) applies to indoor dining and as well for outdoor terraces in all restaurants
  • All hotel guests are required to wear masks in the public areas of the hotel. The mask requirement is only waived for consumption in the restaurants while seated.
  • All meals can be served in the room, if desired

Modern cuisine at Giardino Ascona
Regionally inspired dipiù Spa

Safety measures

At the spa and hair salon

  • Covid certificate requirement applies for visits for treatments and use of the dipiù Spa and hair salon
  • In the hair salon all furniture, scissors and other tools are disinfected after each guest
  • In the spa, the treatment rooms are ventilated and all instruments, materials and the room itself are disinfected with antiviral cleaners after each treatment
  • Masks are obligatory in the lounges and paths, but not in the sauna, pool or mooring
  • The maximum number of persons in the respective areas (e.g. sauna and fitness) is reduced and declared on site

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FAQ

Cancellation Policies

General Cancellation Policies
  • Bookings can be cancelled free of charge up to 7 days prior to arrival. In the event of later cancellations, up to three nights of the booked stay will be charged. Please note the separate conditions of the early booking discounts.
FAQ for cancellations due to Corona (Covid-19)
A cancellation free of charge is possible in case of:
  • Cantonal travel ban or a border closure upon entry into Switzerland
  • Quarantine obligation after the time of the booking confirmation for guests from other cantons/foreign countries on entry into the canton of Ticino or Switzerland
  • The cancellation is possible in these cases latest 15 days prior to arrival. If the above measures are published after this period, we grant a period of 2 days from the date of notification, in this case we will also contact you proactively.
In these cases the general cancellation policies of the hotel do apply (see above):
  • Confirmed corona infection by the guest / one of the travel participants (we recommend that you book a travel insurance covering these events)
  • Ordered quarantine by the cantonal doctor/tracing centre/local authorities (we recommend that you book a travel insurance covering these events)
  • Quarantine obligation upon return from the canton of Ticino or upon return from Switzerland, which already existed at the time of booking or will be implemented afterwards.
  • Missing Covid certificate on arrival (new official regulation from 13 September 2021)
In case of a lockdown in the canton of Ticino or Switzerland

If the Federal Government or the Canton decides on a lockdown and the hotel cannot operate, it may withdraw from the contract free of charge. Any advance payments will be refunded. The Hotel has no further obligations.

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Note book

Always there for you

For questions

You are welcome to contact us at any time with your questions on this topic.

+41 91 785 88 88